Returns and Exchanges

At The Pajama Tradition, we want you to love your pajamas as much as we loved creating them. And because we know shopping online can sometimes be tricky, we now offer free returns on all full-priced items.

If something isn’t quite right, we’ll make it easy.

Our Return Policy

We accept returns on full-priced items within 30 days of receiving your order. All returns are free and processed as store credit, so you can find the perfect size or style.

Returned items must be:
unworn
unwashed
unused and with original tags attached

Items that don’t meet these conditions may not be eligible. If that happens, we’ll contact you to arrange sending the item back to you.

Exchanges

Because each pair is made to order, we’re unable to offer direct exchanges. If you’d like a different size or style, simply make a return and reorder using your store credit. This ensures your new pair is freshly made just for you.

Processing Times

Please allow 1–2 business days for us to process your return once it arrives back with us.

How to Start a Return

Email us at hello@thepajamatradition.com with:
your name
your order number
the item(s) you’d like to return

We’ll then send you a prepaid return label and instructions for sending your item back.

Faulty or Damaged Items

If your pajamas arrive with a fault, we’re truly sorry — that’s not the experience we want for you.

Please email hello@thepajamatradition.com within 48 hours of receiving your order with:
your name and order number
clear photos of the issue

We’ll sort it quickly with a replacement, store credit, or refund depending on what’s appropriate.

If you notice a fault later, please contact us within 30 days of delivery. This excludes general wear and tear or damage caused by incorrect care.

A Note From Us

Every pair of pajamas is made to order with love, care, and attention. Thank you for supporting our small family business and for choosing to make holiday memories with us.