Frequently Asked Questions
About Our Pajamas
Q: What makes The Pajama Tradition special?
Each pair of our pajamas is made to order with love. We design timeless, matching Christmas pajamas for families who cherish cozy mornings, laughter, and making memories together. From “Surfing Santas” to “Cold Hands Warm Hearts,” every print is designed to bring comfort, quality, and a little bit of Christmas magic.
Q: What fabrics do you use?
Our pajamas are made from soft, brushed jersey fabric that is designed for comfort and movement. It's wrinkle-resistant, durable, and colour-fast, so prints stay sharp and vibrant after multiple washes. Perfect for everything from Christmas morning photos to all day lounging. It's midweight, cozy, and easy to care for.
Q: Why are your pajamas made to order?
We make your pajamas only when you order them. It reduces waste, ensures quality craftsmanship, and supports a more sustainable production cycle. It takes a few extra days, but the result is thoughtful fashion you can feel good about.
Orders and Sizing
Q: How do I find my size?
Every product page includes a detailed size guide. We recommend checking your measurements before ordering. If you are between sizes, order your regular size for a relaxed, cozy fit.
Q: Do kids' sizes last more than one season?
Yes. Our kids' pajamas are designed to grow with them. With dual sizing from 2/3 through to 12/13, each set is thoughtfully made to last a few Christmases and hand down beautifully.
Q: Can I mix and match sizes in a family set?
Yes. You can select different sizes for each family member before adding to cart. Each pajama set is sold separately, so you can build your perfect matching family set. You also save 15% off your purchase when you bundle 4 or more sets together.
Q: Can I change or cancel my order?
Because all pajamas are made to order, we start production shortly after you place your order. If you need to make a change, please contact us at hello@thepajamatradition.com within 12 hours, and we will do our best to help.
Shipping and Delivery
Q: How long will my order take to arrive?
Most orders arrive in 7 to 12 business days from your date of purchase. Our pajamas are made to order, which takes 2 to 3 business days, and shipping takes 5 to 9 business days depending on where in the world your order is headed. You will receive tracking details as soon as your order is on its way.
Q: Do you ship internationally?
Yes. Flat rate shipping is $10 and FREE shipping is available on orders over $150 globally.
Q: Will my order arrive in time for Christmas?
Yes. Orders placed before our Christmas cut off date will arrive in time for the holidays. We recommend ordering early to avoid any seasonal shipping delays.
Returns and Exchanges
Q: What is your return policy?
We want you to love your pajamas. If something is not quite right, we offer free returns on all full priced items within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. To start a return, email us at hello@thepajamatradition.com with your name and order number.
Q: Can I exchange for a different size or style?
Because each item is made to order, we do not offer direct exchanges. Once your return is processed, you will receive store credit to easily reorder your preferred size or style.
Gifting and Holidays
Q: Can I send pajamas as a gift?
Absolutely. You can ship directly to your loved one and include a personal gift note at checkout.
Q: Do you offer matching sets for babies, kids, and adults?
Yes. We have sizes for the whole family, from newborns to grown ups and even matching bandanas and shirts for pets.
Q: Do you release new collections?
Yes. Each season brings new limited edition prints inspired by classic family memories. Join our mailing list for early access.
Sustainability and Community
Q: Do you have a buy, sell, swap group?
Yes. We love seeing our pajamas get a second life. Join our dedicated Buy, Sell, Swap group to pass on pre-loved pieces or find a set for any littles that have outgrown last year's matching jammies. It is the perfect way to extend the life of your pajamas and keep the Christmas tradition going.
Still Have Questions?
We are always here to help. Reach out to our friendly team at hello@thepajamatradition.com or connect with us on Instagram @thepajamatradition.